Start Submission Become a Reviewer

Reading: High Performance Work Systems in the Service Sector: A Literature Review

Download

A- A+
Alt. Display

Articles

High Performance Work Systems in the Service Sector: A Literature Review

Author:

N. W. K. D. K. Dayarathna

University of Sri Jayewardenepura, LK
About N. W. K. D. K.
Senior Lecturer, Faculty of Management Studies and Commerce
X close

Abstract

Over the past few years, there has been growing research interest in the competitive advantage associated with high performance work systems.There is rising interest in using high performance work system practices, because evidence showed that organizations that implemented such systems recorded remarkable success, especially in organizations in the manufacturing industry. It will be interesting to find out whether the impressive results can be applied to service sector since work culture and management practices differ between the manufacturing firms and service firms. This conceptual paper explores the research findings of high performance work systems in the service sector. The paper may be valuable to those who are interested in understanding the phenomenon of high performance work systems in the service sector for research purposes.
How to Cite: Dayarathna, N.W.K.D.K., 2018. High Performance Work Systems in the Service Sector: A Literature Review. Sri Lankan Journal of Human Resource Management, 8(1), pp.52–59. DOI: http://doi.org/10.4038/sljhrm.v8i1.5641
Published on 30 Dec 2018.
Peer Reviewed

Downloads

  • PDF (EN)

    comments powered by Disqus